Return & Refund policy

At Puck It, we're committed to ensuring that your shopping experience is as smooth and satisfying as the coffee we love. If you're not entirely pleased with your purchase, we're here to help.

*Your Right to Cancel*:

You have the right to cancel your order within 14 calendar days from the day after you receive your goods. This is in line with the UK's distance selling regulations.

*Return Process*:

1. *Notification*: Please inform us of your intention to return the item within the 14-day cooling-off period by contacting us at [info@puckit.co.uk](mailto:info@puckit.co.uk).
2. *Condition*: Items must be unused, unopened, and in the same condition that you received them.
3. *Packaging*: Ensure that the item is packaged securely to prevent any damage during transit.

*Return Shipping*:

1. *Arrangement & Cost*: You, the customer, will arrange and bear the cost of returning the item.
2. *Insurance*: It's essential to insure the returned item to protect against potential damages. Any damages incurred during the return transit will be deducted from your refund.
3. *Receipt & Inspection*: Once we receive the returned item, we will inspect it. If the item is found to be damaged, the cost of repair or replacement will be deducted from your refund.

*Refunds*:

After inspecting the returned item and ensuring it meets the return conditions, we will process your refund. The refund will be made to your original payment method without undue delay.

*Damages*:

If the returned item is damaged, used, or opened, we may make a deduction from the refund for the loss in value of the goods.

*Making Returns Effortless*:

We aim to make the return process as simple, quick, and effortless as possible for you. If you have any questions or need assistance, please don't hesitate to contact our customer service team at info@puckit.co.uk