Warranty

Have a problem? Don't worry.

We appreciate you choosing Puck It for your coffee equipment needs! We assure you of our commitment to the high quality of our machinery with our 1-year warranty on all fresh purchases. This warranty serves to protect against any material or craftsmanship defects you may encounter under regular usage conditions.

Please be aware that our warranty does not cover items that naturally deteriorate over time, such as heating elements and probes. The warranty also excludes damages caused by misuse, neglect, or aggressive handling of the roaster.

In the rare circumstance that your roaster necessitates warranty-backed repairs, please reach out to us at info@puckit.co.uk to initiate a warranty claim. You will be asked to send or bring the roaster to one of our repair facilities. It should be returned in its original packaging and secured correctly. For less significant repairs, we will dispatch the required replacement part/s with guidance on how to replace.

We promise to repair or replace any defective parts that fall within the warranty at no additional cost to you. If the roaster is determined unrepairable or unable to be restored to its original condition, we reserve the right to substitute it with a new roaster of the same or superior value.

We express our gratitude for your confidence in our products and pledge to continue to provide you with a premium roasting/brewing experience for many more years!